DPS Airem
Workforce Management Platform for Distributed Field Operations
At a Glance
CLIENT
DPS Airem
INDUSTRY
Workforce Management
PLATFORMS
iOS, Android, Web
REGION
United States
PRODUCT TYPE
Mobile Application + Web Platform
ENGAGEMENT
Discovery → Design → Development → Support
USERS
Guards, Supervisors, Managers, Super Admins
STATUS
Live in Production
The Challenge
- DPS Airem manages security personnel across multiple client locations.
- As the business grew, operational visibility disappeared.
- As the business grew, operational visibility disappeared.
- Shift changes happened through phone calls and WhatsApp.
- Incident reporting was inconsistent.
- Managers had no reliable way to confirm whether staff were physically present at assigned locations.
- Site performance depended on manual follow-ups.
- Site performance depended on manual follow-ups.
- The business was reaching a scale where operational blind spots had become contractual risk.
What Had
to Be Solved
- The project started with five non-negotiable requirements:
- Verify field presence without manual supervision.
- Track workforce activity across multiple sites in real time.
- Maintain operations in low-connectivity environments.
- Reduce paperwork and administrative overhead.
- Improve emergency response capability for field personnel.
Product
Geo-Fenced Attendance Verification
Clock-ins only count when performed within approved site boundaries.
Presence could not rely on trust or phone calls at this scale.
Offline-First Mobile Architecture
Field teams regularly operate in areas with unreliable connectivity.
Critical actions continue to work offline and automatically synchronize when a connection returns.
Emergency Response as Core Infrastructure
SOS alerts were treated as operational infrastructure rather than an optional feature.
Emergency notifications route simultaneously to Supervisors and Managers.
Role-Based Product Architecture
Four user groups emerged during discovery:
Each received different permissions, workflows, and interfaces.
The Solution
- The final product shipped as two tightly connected systems.
- Mobile Application
- Used by Guards and Supervisors in the field.
- Capabilities included:
- Geo-fenced clock-in and clock-out
- QR-based attendance verification
- Shift schedules
- Incident reporting
- Document uploads
- SOS emergency alerts
- Offline operation with automatic sync
Outcomes & Impact
REDUCTION IN PAPERWORK
0
%
ACTIVE FIELD OPERATIVES
0
+
ROLE-SPECIFIC INTERFACES
0
REAL-TIME GPS MONITORING
0
Live
OFFLINE SUPPORT
0
%
PRODUCTION DEPLOYMENT
0
Active
Management Dashboard
- Used by Managers and Administrators.
- Capabilities included:
- Live workforce visibility
- GPS monitoring
- Shift compliance tracking
- Attendance reporting
- Exemption approvals
- Payroll workflows
- Incident management
Technology Decisions
React Native
Node.js APIs
GPS + Geofencing
Role-Based Access
Cloud Deployment
Offline Caching + Background Sync
Outcomes
90% Reduction in Manual Paperwork
Attendance tracking, shift changes, payroll preparation, and incident reporting were moved into a single platform.
1,000+ Operatives Tracked in Real Time
Managers gained live visibility across multiple operational sites without relying on phone calls.
Four Distinct Interfaces Delivered
Every role received an interface designed around its own workflow rather than adapting a generic dashboard.
Platform Running in Active Production
The system is currently supporting live field operations across client locations.
