Halwar Connect
A Two-Sided Service Marketplace Built for Trust on Both Sides of Every Transaction
Snapshot
CLIENT Business Type
Two-Sided Service Platform
Product Built
Customer App, Provider App, Admin Platform
PLATFORMS
Flutter Mobile Apps, React.js Dashboard
Integrations
Stripe Connect, Firebase, Zego Cloud, Google Maps
Languages
English, French
STATUS
Live in Production
The Business Challenge
- Marketplaces fail for predictable reasons.
- Customers do not trust providers.
- Providers do not trust the platform.
- Halwar Connect was facing both problems simultaneously.
- Customers lacked visibility into pricing, service progress, and provider communication.
- Providers lacked the operational tools required to manage bookings, earnings, schedules, and client relationships professionally.
- The result was friction on both sides of every transaction.
- And friction is expensive in marketplaces.
- Because a marketplace only works when both sides decide to come back.
What We Built
- Rather than building another booking application, we built an operating system for service transactions.
- The platform consisted of three connected products designed around three completely different user groups.
Customer Application
- Built with Flutter for iOS and Android.
- Capabilities included:
- Search local providers
- Compare services
- View transparent pricing
- Book appointments
- Track service progress
- Communicate directly with providers
- Complete payments securely
- The objective was simple:
- Remove uncertainty before money changes hands.
Provider Application
- Also built with Flutter.
- Providers gained a complete business management environment for:
- Job acceptance
- Availability management
- Schedule control
- Earnings tracking
- Customer communication
- Service delivery workflows
- The platform became more than a lead source.
- It became part of their daily operations.
Product
Three architectural decisions shaped the platform.
Real-Time Communication
Communication between customers and providers remained inside the platform.
Users could:
- Confirm service details
- Send messages
- Make voice calls
- Share updates
Every interaction remained traceable and auditable.
The platform became the place where transactions happened rather than merely where they started.
Dynamic Pricing Transparency
Pricing disputes destroy marketplace trust.
The pricing engine was designed to surface changes instantly.
Customers could see:
- Service costs
- Add-on pricing
- Provider adjustments
- Share updates
Before confirming a booking.
Surprises disappeared from the transaction process.
Marketplace-Native Payments
Stripe Connect was selected to support marketplace-specific payment flows.
The platform supported:
- Customer payments
- Provider wallets
- Direct payouts
- Transaction History
- Earnings visibility
Providers could trust the platform with their income because they could see exactly how and when they would be paid.
The Solution
- The final product shipped as two tightly connected systems.
- Mobile Application
- Used by Guards and Supervisors in the field.
- Capabilities included:
- Geo-fenced clock-in and clock-out
- QR-based attendance verification
- Shift schedules
- Incident reporting
- Document uploads
- SOS emergency alerts
- Offline operation with automatic sync
Outcomes & Impact
REDUCTION IN PAPERWORK
0
%
ACTIVE FIELD OPERATIVES
0
K+
ROLE-SPECIFIC INTERFACES
0
REAL-TIME GPS MONITORING
0
Live
OFFLINE SUPPORT
0
%
PRODUCTION DEPLOYMENT
0
Active
Marketplace Operations Dashboard
- Built using React.js.
- The administration platform provided oversight across:
- Users
- Service providers
- Transactions
- Disputes
- Payouts
- Platform configuration
- Marketplace health metrics
- The operational complexity of a marketplace became manageable from a single interface.
Engineering Excellence BehindOur
Every technology decision shapes your product’s future. We build mobile apps with proven frameworks and modern infrastructure that support performance today and growth tomorrow.
Outcomes
Three Connected Products Delivered
Customer, provider, and operations workflows were unified into one ecosystem.
Marketplace Payments Operational From Day One
Customer transactions and provider payouts were fully automated.
Native Multilingual Support
English and French experiences were built directly into the product architecture.
Full Marketplace Operations Digitised
Scheduling, communication, payouts, and dispute handling were moved into a single platform.
Live Production Deployment
The platform is actively operating across its target markets.