Powering the Future of On-Demand Services with Speed, Trust, and Transparency
The Big
Picture
In This Tap-Friendly World, People Demand The Same Convenience Regarding Daily Services As They Had With Tapping And Pinning, Such As Locating A Handyman Or Reserving A Cleaner Or Even Sending A Parcel Across Town.
This Is Where Halwar Connect Comes Into Play.
Along With The Halwar Team, We Developed An Intelligent, Secure, And Scalable Mobile Platform That Links Users To Skilled, Verified Service Providers In Their Vicinity, Hence Making It Very Simple To Book The Necessary Help Whenever It Is Needed.
The App Unites Users, Companies, And Service Personnel Into One Coherent Domain With The Aid Of Real-Time Communication, Price Transparency, And Smooth Payments.
The Challenge
The customer aimed at transforming their current service marketplace into a modern, flexible, and reliable one, a platform that not only manages the bookings but also fosters trust between users and workers.
Here's What We Were Solving For:
- Too Many Apps Offered Limited Communication Or Unclear Pricing.
- Service Providers Struggled With Managing Schedules And Payments.
- Users Wanted Real-Time Updates And Secure Transactions — Without Friction.
So We Set Out To Build A Platform That Balances Speed, Trust, And Flexibility, Catering To Both Sides Of The Marketplace.
The Solution: Halwar Connect
Halwar Connect is an extensive ecosystem of on-demand services that consists of three primary elements:
User App
Intended For Clients Who Are Reserving Local Services.
Service Provider App
Meant For Laborers To Take Control Of Jobs, Payments, And Their Time Slots.
Super Admin Dashboard
For Monitoring, Data Analysis, And Controlling The Platform.
It is A Two-Language Platform (English & French) That Allows Users To Search, Employ, And Talk With Local Experts, Simultaneously Making It Easier For Service Providers To Expand Their Businesses Effectively.
Key Highlights
Real-Time Communication
The integrated Chat And Voice Calling Allow Users And Service Providers To Connect Immediately Without Leaving The App. Every Call Is Recorded With Comprehensive Timestamps And Durations For Complete Transparency.
Smart Location Tracking
Users Can Check The Live Location Of Their Service Provider Before He/She Come And Get Real-Time Notifications Regarding Bookings, Cancellations, And Task Updates.
Flexible Payments & Wallet
The Payments And Tips Through Stripe Connect Integration Are Made Securely In Real-Time. Both Users And Service Providers Can Oversee Wallets, Check Incomes, And Move Money Directly To Bank Accounts.
Add-On Services & Dynamic Pricing
Providers can provide personalized add-ons (like “deep cleaning” or “express delivery”) at the time of task creation, yielding flexibility in pricing and the possibility of changing prices on the fly. Customers instantly see the updates, which guarantees total openness.
Personalized Experience
From choosing a language (English/French) and using dark mode, users can customize their experience. Dashboards for both clients and workers are created according to their specific workflows, simple, fast, and intuitive.
In-App Calendar & Earnings Dashboard
The service providers have the option to control the appointments, mark the days they are not available, and, in an instant, see their income. The system automatically updates the task boards with the live statuses of the jobs: upcoming, in progress, completed, or canceled.
Smart Admin Dashboard
The Super Admin Panel Is The Core Of The Ecosystem That Is Not Only Built For Control But Also For Gaining Insight.
Admin Can:
- Monitor All Users, Tasks, And Payments.
- Resolve Disputes And View Chat/Call Logs.
- Send System-Wide Notifications.
- Manage Wallet Balances, Fees, And Analytics.
- Configure APIs And Platform Policies Seamlessly.
Design & Experience
We created Halwar Connect to give the users a sense of being in an old, reliable, but premium environment, a trendy app that is as user-friendly as ordering food from the comfort of your home.
Users are able to find the services they want, get the booking done in no time, and monitor everything with no effort at all. Providers see on their screen a dashboard that seems more like a business management application rather than a mere gig one.
The UI was carefully designed with easy navigation as the primary goal—clear layouts, approachable icons, and color-coding of task statuses for instant understanding. Each and every aspect of the experience communicates trust, transparency, and user-friendliness.
Tech Stack Snapshot
Results
That Matter
Post upgrade, Halwar Connect turned into a strong, future-ready marketplace for on-demand services, connecting users and local experts in a way that had never been seen before.
Instant Communication Led To Higher Booking Conversions And Response Rates.
Stripe Connect Processed The Payments In A Way That Was Fast, Reliable, And Compliant With All Regulations.
The Integrated Support And Dispute Resolution Turned The System Into An Independent One.
Real-Time Tracking Fostered Both User's Trust And The Company's Accountability.
The Support In Multiple Languages Attracted A Larger And More Diverse User Base.
The result?
A smooth, transparent, and efficient ecosystem that makes finding and delivering services as easy as sending a text.
Why It Stands Out
Real-Time Chat + Voice Calling Built Directly Into The Platform.
Custom Add-On Pricing With Instant Updates.
Live GPS Tracking For Transparency.
Dual-Language UX (English/French).
Centralized Admin Control With Analytics And Reports.
Wallet + Stripe Connect Integration For Secure Payments.
The Impact
Halwar Connect gives both users and service providers the confidence to conduct their business, with no intermediaries, no waiting times, and no misunderstandings.
This is not merely a marketplace for services.
It is a community-based platform that is designed for the gig economy practitioners, where every interaction is characterized by trust, convenience, and speed.
The Takeaway
This project is an example of the technology meeting the real operational need.
By integrating smart design, challenging engineering, and deep domain understanding, we enabled DPS Group to transform its issues into a scalable digital solution.
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